Legal information

Cancellation and Refund Policy

Last updated: October 16, 2026 · Version 2026-10-16

Our products are fresh, perishable food made to order, so we cannot accept returns once delivered. This policy explains how to cancel or change an order and what we do if something goes wrong. Nothing here limits your rights as a consumer under the law.

1. Order confirmation

Your order is confirmed when we message you on WhatsApp with the price, date and delivery time.

2. Cancellations and changes

If you need to cancel or change your order, message us on WhatsApp as soon as possible. We confirm the change and cancellation terms together with your order, because they depend on how far away the delivery is.

3. Payments and deposits

We tell you the payment methods and whether a deposit is needed on WhatsApp when we confirm your order. Nothing is paid on the website.

4. If there is a problem with your order

If an item is missing, damaged or not what we confirmed, message us on WhatsApp the same day with a photo. We'll review it and offer to replace what's missing, a discount or a proportional refund, depending on the case.

5. Deliveries

If we can't deliver at the agreed time for reasons on our side, we'll let you know and work out a solution with you. If no one receives the order at the confirmed address and time, we will message you on WhatsApp to arrange the delivery.

6. How refunds are paid

Approved refunds are issued to the same payment method as soon as possible, and we confirm the date on WhatsApp.

7. Contact

Bufet Cubano · Naples, Florida, USA · WhatsApp (239) 692-5795

Version 2026-10-16.